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Customer Reviews

Ouwais Ali
1.0
Had my tools shipped over from nz to sydney. All was great with communication for the initial quote etc. As I was hesitant in shipping my items because of theft or damage, Sunny kappor assured me that the items would be cared for and looked after. Paid divine logistics almost $800 aus to have 2 tool boxes shipped. Reieceved a few days later as it was door to door service, took them to work that evening and opened one of the tool boxes which was meant to have the keys for the bigger tool box and found it completely empty, and no keys. Took photos of it and straight away emailed Sunny. Waited one day and no reply so rang his office, his reply was Oh your email was incomplete?? So sent him another email with photos and details of all the tools missing said he will lodge a claim with DHL. It's been 3 weeks now and I haven't heard from him since. As I had my cargo fully insured I'm not sure what this guy is up to, or what the delays are for?? He emailed and replied every 2nd minute when he wanted my business, now when items have been stolen / missing it seems he couldn't care less. I have alreasy contacted DHL australia and they carried out an investigation within 2 days and got back to me saying nothing went wrong on there end. I am going to take this matter to nz police and make an official complaint to the commerce commission as I am out of pocket by almost $4000.
Danielle
1.0
My family and I walked into the Wellington Kitchen Studio store on tory street. We asked for general help about kitchens. The staff member basically said without any knowledge of what we wanted, "You're better off going to bunnings for a kitchen that is between $5k and 10k." Not even knowing that our budget was actually up to $30k. She didn't even ask any of this information, nor should she need too really know (budget). We then visited an amazing place in Wellington called Kitchen Elements on Thorndon quay. They were super helpful and talked to me briefly about cabinets, bench tops, shelves, island stone etc. Pretty basic stuff that any person working for a kitchen store would know. It was extremely disappointing service from kitchen studio and really needless to say, a pretty woman experience.
Rafael Sartori
1.0
A company of fraudsters who came to Brazil and did not pay workers' wages and rights. They used people, left all equipment behind and now run away from justice and fulfill their obligations. Never trust John Hansen, Dean Watts and your company. We continue to wait for the '' first world '' company to pay the debts.
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